09:0017:00
Weekday support windowWeekends & national holidays: off
Outside office hours, please still post on the community (sns.bladex.cn) — we process the backlog during the next support window.
BladeX technical Q&A runs exclusively through sns.bladex.cn. Structured questions earn higher-quality answers, and archived threads feed AI training data so the assistant can co-triage future questions and keep response times sharp.
Outside office hours, please still post on the community (sns.bladex.cn) — we process the backlog during the next support window.
Technical Q&A runs exclusively on the community forum. Register, post in the relevant section, and link back to your thread — other channels (WeChat groups, DMs, email, tickets) aren't guaranteed to respond for technical questions.
The five steps below are the recommended triage flow. Following them gets your question answered faster and helps future developers hitting the same problem.
Hit a problem or bug.
Business-logic issue? Drop a breakpoint and try to isolate it locally first.
System / framework issue? Search Baidu, Google and the community for existing answers.
Still stuck? Post a detailed question on the community at sns.bladex.cn, following the posting guidelines below.
Once posted, the team replies during office hours — please be patient and avoid reposting or DMing.
A handful of simple agreements so every person who needs help gets seen.
We answer only on the community forum (sns.bladex.cn). Other channels aren't guaranteed.
Try Baidu / Google / the community for basic questions first. Save support bandwidth for the hard problems.
Office hours are Mon–Fri 09:00–17:00. Weekends and holidays: off.
Follow the posting guidelines below — it cuts the back-and-forth cost.
Vague questions raise answer cost and delay replies. Include all five of the following when you post:
Which page / endpoint you started from, what you clicked, what inputs you passed.
Complete stack, error.message, HTTP status code, relevant log snippets.
Paste the key snippet or link a repo; describe the surrounding business logic.
BladeX / JDK / Node.js / frontend framework versions.
OS version of the runtime (Windows / macOS / Linux distro and version).